Who we are
Suggested text: Our website address is: http://fixrightlondon.uk.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Privacy Policy
Last updated: 11 January 2026
This Privacy Policy explains how FixRight London (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website https://fixrightlondon.uk/, use our services, or contact us through our online forms, messaging tools, or third‑party platforms.
This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: FixRight London
Website: https://fixrightlondon.uk/
Email: help@fixrightlondon.uk
Phone: +44 7988 498411
Business type: Handyman and property maintenance services
Operating location: United Kingdom
FixRight London is the data controller responsible for your personal data.
2. Personal Data We Collect
We collect personal data in the following ways:
a) Information you provide directly
When you fill in forms, request a booking, request a quotation, request a callback, create an account, or message us, we may collect:
- Full name
- Phone number
- Email address
- Home or job address
- Booking details and preferences
- Login and account details
- Messages and communications you send to us
- Photos or files you upload related to your job request
b) Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and interaction data
- Date and time of visits
- Referral sources
This data is collected using cookies and similar tracking technologies.
3. How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries, quotation requests, and callback requests
- Provide handyman and maintenance services
- Manage bookings, appointments, and customer accounts
- Communicate with you before, during, and after a job
- Improve our website, services, and customer experience
- Monitor website usage and performance
- Prevent fraud and misuse of our services
- Comply with legal and regulatory obligations
4. Lawful Basis for Processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
- Consent – where you submit forms, upload files, or contact us voluntarily
- Contract – where processing is necessary to provide requested services
- Legal obligation – where we must comply with UK law
- Legitimate interests – to operate, secure, and improve our business and website
5. Account Registration and Login
If you create an account on our website:
- Your login credentials are securely stored
- Passwords are encrypted and not visible to us
- Account data is used only to manage bookings and communications
You are responsible for keeping your login details confidential.
6. Communications and Messaging
We communicate with customers via:
- Website contact and booking forms
- Private messaging systems on our website
- Email communication
- Phone calls and SMS
- WhatsApp and other messaging platforms
Please note that communications made through third‑party platforms (such as WhatsApp) are also subject to those platforms’ own privacy policies.
7. Third‑Party Platforms and Advertising
We may run advertisements or accept enquiries through third‑party platforms (such as social media or advertising networks). If you contact us through these platforms, your data is processed in accordance with their privacy policies in addition to this policy.
8. Cookies and Analytics
Our website uses cookies and tracking technologies to:
- Ensure website functionality
- Improve website performance
- Analyse visitor behaviour
We use Google Analytics (Google Suite) to monitor website traffic and usage. Google may process data such as IP address and browsing behaviour. This data is anonymised where possible.
You can manage or disable cookies through your browser settings.
9. Data Sharing
We do not sell your personal data.
We may share data only with:
- Trusted service providers (website hosting, email, analytics)
- IT and security service providers
- Legal or regulatory authorities when required by law
All third parties are required to protect your data and use it only for agreed purposes.
10. Data Storage and Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure hosting and SSL encryption
- Restricted access to personal data
- Regular software updates and security monitoring
Despite best efforts, no system is completely secure. We continuously review our security practices.
11. Data Retention
We retain personal data only for as long as necessary:
- Enquiry and booking data: up to 24 months
- Account data: until the account is deleted or inactive
- Legal and accounting records: as required by UK law
- Marketing data: until consent is withdrawn
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at help@fixrightlondon.uk.
13. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
15. Contact Information
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: help@fixrightlondon.uk
Phone: +44 7988 498411
© 2026 FixRight London. All rights reserved.